ButcherBox offers high-quality meat delivered straight to your door – but is it worth the cost? Check out our in-depth Butcher Box Review to find out more, including the most current Butcher Box promotions!
We live in a pretty crazy world.
You can pretty much get just about anything delivered straight to your door.
Heck, just a few months ago, we had a mobile Urgent Care come to my living room – ultrasound included.
#Spoiled.
One of the great services that exist these days is getting food delivered straight to your door.
A few months ago, I talked about how I’ve been LOVING Shipt Grocery Delivery.
As much as I actually don’t mind grocery shopping, it has been a lot more convenient to have my big weekly grocery trip done by someone else.
Today, I want to talk about meat delivery – specifically from ButcherBox. I mentioned them briefly in my blog post about buying meat in bulk. This is a service that I’ve used a couple of times, and because I think it’s gaining more popularity, I thought it was time to share a full review.
In full disclosure, ButcherBox has sent me a free box of meat to try out a couple of times. However, I have done my best to make this a fair and honest review.
Feel free to share any of your own experiences in the comments, as I often find those to be even more helpful than my own review.
Table of contents
Butcher Box Promo Codes
ButcherBox is always offering great promos to make your boxes more affordable. I’ve seen everything from free bacon and wings for life to free steaks!
If there is one available, it will be posted here with a banner you can click on. If you don’t see one, check back soon for another one!
Click Here to Order Your First Box
How it Works
Basically, you pay to get a ButcButcher BoxherBox sent with an assortment of high-quality meats sent straight to your door.
They have various boxes you can choose from to receive:
- Custom Box
- Mixed box (with beef, pork, and chicken)
- Beef and Pork
- Beef and chicken
- All beef
After you select the box you want, you then select how much meat you want – either enough for 24 meals or for 48 meals – and the frequency at which you want the box to come – either every 30 or every 60 days.
You then will have the option to add on additional products, such as bacon or breakfast sausage.
When your delivery date arrives, you will get a huge box filled with your meats. We have gotten several boxes from them.
Both times they have arrived cold with plenty of dry ice to spare. I will admit that our first box came, and we found some of the meat wasn’t packaged correctly. It seemed as if someone had cut the plastic. So that was a little annoying. However, the second time, there was no issues with this, and everything was packaged to perfection.
The cuts that are sent will vary on location, time of year, and availability from their sources, however, you can always preview and see what was sent the month before.
It is a month to month service, but you can pause your account for up to six months at a time. Best of all, there is no contract – if you decided to discontinue your subscription, just cancel before your next delivery is set to go out!
Click here to read more about how it works.
Click Here to Order Your First Box
How Much Does Butcher Box Cost?
I think it’s important to get this out of the way first – it’s usually the elephant in the room.
Obviously, ButcherBox is offering high-quality meats, so they will end up being more expensive than a couple of pounds of non-organic chicken breasts at the store.
Toward the end of this post, I will share a comparison to Walmart.
If you are someone who wants to make sure you and your family is eating organic chicken and grass-fed beef, it’s certainly a good option.
The cost of each box will depend on what box you get and how much you order at a time. If you order more “meals, you’ll save more.
Here are the current prices from their website:
- Custom Box – $4.97 a meal ($149 a month for the small box / $270 for the big box)
- Mixed box (with beef, pork, and chicken) – $5.38 a meal ($129 a month / $238 for the big box)
- Beef and Pork – $5.38 a meal ($129 a month / $238 for the big box)
- Beef and chicken – $5.38 a meal ($129 a month / $238 for the big box)
- All beef – $5.38 a meal ($129 a month / $238 for the big box)
If you order the big box, the cost per meal goes down. They consider a meal to be 6 ounces of meat.
The custom box does cost more a month, but you get 20% more meat than the curated boxes on their website.
These do come at a premium – so if it’s not currently in your budget or it’s not a priority to get organic or grass-fed meats, this may not be the best option for you right now.
Products
They offer:
- 100% grass-fed beef
- Free-range organic chicken
- Heritage breed pork (if you have no idea what this is – I sure didn’t – click here to learn more).
And these are available in various cuts and varieties. As I mentioned above, you can’t really select what cuts they will be sending you, but you can always view what was sent the month before for an idea.
In the boxes we have gotten, we have gotten chicken breasts, ground beef, steaks (various kinds), pork roast, and pork chops.
Quality of Product
Butcher Box lists the three main requirements for their meat on their website:
- Humanely Raised
- No antibiotics or hormones ever
- High quality
Of course, that last one is kind of up to interpretation, but from what I’ve observed it is very high quality.
I mean, sometimes you will get meat and you can just tell it’s not good quality. It’s stringy, dries out quickly, or just doesn’t have much flavor.
That has not been something I’ve encountered at all with ButcherBox, which is very telling. I suggest reading their “Sourcing” page to learn more about where they get their meats.
One thing I’ve also noticed is that I feel better after eating their meats. I sometimes am sensitive to different meats and feel pretty crummy afterward, but I have not experienced that with ButcherBox.
Another thing to keep in mind – Butcher Box personally selects the cuts that go into each box. They have access to the entire animal, so they only select the top quality from each animal. They say that they will “introduce you to cuts you never would find at your local grocery store.”
Our Experience
I’ll be upfront – we are not regular subscribers to ButcherBox.
At this point, we can’t quite justify spending $129-$149 a month on meat – that’s almost half of our grocery budget.
Although I know the meat is higher quality than a lot that we buy, and I’m sure it’s better for us…it’s just not something we’ve made a priority at this time.
With that said, we have been very impressed with the quality of the meat that we have received from ButcherBox. I can absolutely taste a difference when I compare it with other meat that we have, and when we have some in our freezer, I’m always excited.
It tastes different. I feel like it cooks differently. And I feel better after I eat it.
So when I can justify buying a box, I do.
We have gotten a wide variety of meats from them – beef, pork, and chicken. And I can endorse each and every one of them.
In our first box, we got a beautiful selection of steaks.
We had these for the Fourth of July last year, and everyone LOVED them.
Everyone commented on how they were some of the juiciest steaks around. We smoked/grilled them on our Traeger Timberline
Comparison to Other Products
It’s a little bit hard to compare the costs without having an exact breakdown about how much each meat in the box is per pound (for instance, NY Strip Steak is most likely going to be more than a pound of chicken breast).
But I still wanted to try and do a comparison to meats at the grocery store. So I’ve added up the cost of each of these meats at Walmart.
- 2 lbs of Ground Beef
- 2 NY Strip Steaks
- 4 Top Sirloin Steaks
- 1lb of Whole Pork Tenderloin
- 3lbs of Boneless Skinless Chicken Breast
This would have been $129 with free shipping. Also keep in mind that they are often running promotions (such as free bacon for life, free steaks with your order, etc.), which can be factored into the amount you are paying.
Whole Foods:
I had someone suggest doing a comparison with Whole Foods, since that’s likely the market of people who are interested in Butcher Box – which I think is true and probably a more accurate comparison. Here is the current prices from my local Whole Foods:
Ground Beef 85/15 – $5.49 per pound (2 lb)
NY Strip Steaks – $14.99 per pound (2 strip steaks)
Top Sirloin Steaks – $9.99 per pound (4 sirloins)
Whole Pork Tenderloin – $14.99 per pound (1 lb)
Boneless Skinless Chicken Breast – $8.99 a pound (3 lb)
TOTAL: $76.93
Walmart:
Non-Grassfed/Organic
2 NY Strip Steaks – $9.97 per pound
Ground Beef – 85/15 – $3.84 per pound (x2)
Sirloin – $9.94 per pound (x2 – assuming you get about two steaks per pound)
Whole Pork Tenderloin – $3.84 per pound
Chicken Breast – $1.99 per pound (x2)
TOTAL: $45.35
Grassfed/Organic
2 NY Strip Steaks – $13.96 per pound; Assuming most people have an 8-ounce steak, we will go with this for two.
Ground Beef – 85/15 – 5.46 per pound; 10.92
Top Sirloin – $10.97 per pound – about 8 ounces per steak, so $21.94 total
Smithfield All Natural Pork Tenderloin (this was the closest I could find) – $4.08 per pound
Chicken Breast – $5.94 per pound; $23.76
TOTAL: $74.66
So, looking at these prices, obviously, ButcherBox is more expensive for similar cuts of meat. However, I can honestly say ButcherBox meats that I’ve tried have been delicious – even when I compare them to my experience with other meats that are of similar “status” from the grocery store.
If you on a budget and can’t afford (or don’t care) about organic and grass-fed meat, then perhaps you are better off at the grocery store.
When you get the meats from the grocery store, there’s no guarantee that you are getting meat from the best animal – even if it’s all-natural, organic or grass-fed.
However, if you simply at the numbers side by side, the grocery store may be your best bet; especially for things like organic chicken and grass-fed beef. I had trouble finding a similar cut off pork. The most similar I could find was Smithfield All Natural pork tenderloin.
I also looked at the All Beef box, and I had trouble finding some of the cuts of meat that ButcherBox offers, such as grass-fed beef tips, and they weren’t available.
One thing to consider doing is getting a custom box. Yes, this is more expensive – but you get more control over what comes in your box. If you know you can get cheaper cuts of similar organic chicken or grass-fed ground beef, then you can fill up a custom box with cuts of beef or pork that you may not be able to come across as easily.
I asked ButcherBox about their thoughts on this, and this was their response:
- Not everyone has access to these high-quality meats (for example people who live far from a grocery store/butcher shop or in a city where there are limited meat options)
- Price varies depending on where you live in the states – some people are closer to the supplier, which makes the priceless. Meats in cities are also often more expensive.
- We offer a variety of cuts that grocery stores do not have – they often have a limited selection of cuts of beef that is 100% grass-fed and finished, pork that is a heritage breed, and chicken that is organic, free-range.
Pros and Cons
Pros
Highest quality cuts – I really did find the meat to be some of the best quality I’ve tried – I would definitely put the steaks on par with steaks I’ve gotten at fancy steak restaurants. I don’t think you’ll be disappointed with the taste or quality.
Try new products – If you are the adventurous type, ButcherBox tries to include cuts of meat that you may not have found or bought otherwise.
Lots of great recipes – ButcherBox has a huge library of yummy recipes that you can try out, which is nice.
Organic and Grassfed offerings – This is probably what appeals to most people about ButcherBox!
Pretty Mindless – You don’t really have to think about it. They’ll send you meat every month and you don’t have to worry about trying to pick out the best cuts from the store. They do it for you!
CONS
Expensive – It is expensive; more than just buying meat at the store. This can be hard for anyone that can’t justify $129+
Don’t get to choose the cuts – I posted this as a pro, but it can also be a con! If you are really wanting something specific that month, and you don’t get it, you won’t have a lot of extra money in your budget for the month to go and get what you are missing.
Can’t order in smaller (or larger) – Let’s say you just want some chicken breast and ground beef. You order a la carte like this – so if you are looking to buy these types of meat in bulk, you’d likely be better of going to the grocery store and shopping the sales (or maybe looking into buying a quarter of a cow yourself!).
2020 Update
It’s been a while since we first tried ButcherBox, and we got another shipment a few months ago.
The comments on this post have been interesting – it’s made me sad to see that so many people have had a negative experience! The main issues I’ve seen people mention are poor packaging and bad customer service.
If this is the case for you – I am so sorry, and I hope you can get a resolution fast. When you pay the amount that you do for ButcherBox, it’s understandable that you want the highest caliber of product and service. If you find you are having issues with customer service, make sure you escalate.
As for our experience, beyond some of the bad packaging in our first shipment, we haven’t had any other issues. I haven’t seen any decline in the quality of meat, and they are easily the best meats we eat whenever we pull some out of the fridge.
As I mentioned, we can’t afford to order from ButcherBox regularly, but at this point, I still wholeheartedly recommend them as a good option for high-quality meats delivered straight to your door.
I do NOT work for the company, but if there’s any feedback I can pass on, let me know! Every time I have passed on information to them in the past, they’ve been great about getting back to me.
Similar Companies
From my research, there aren’t a lot of companies quite like Butcher Box. There are many that provide meat in different forms, but I do think Butcher Box is pretty unique.
After writing this post, we reviewed Rastelli’s, which is a similar model – you can read our Rastelli’s review to find out what we thought.
ButcherBox Recipes
Here are some recipes you could try with your ButcherBox meats:
- Pork Tenderloin Stir Fry
- Panko Crusted Pork Chops
- Instant Pot Beef Stroganoff
- Instant Pot BBQ Chicken and Potatoes
- Coconut Shrimp
- Bacon-Wrapped Lil’ Smokies
- Easy Apricot Chicken
- Instant Pot Apricot Chicken
- Chicken Enchiladas
- Air Fryer BBQ Chicken Wings
- Oven-Baked Chicken Wingers
- Strawberry Chipotle Glazed Pork Chops
We have actually put together this great 4-week meal plan with Butcher Box Recipes that you can enjoy – including exactly what you should order!
Other Posts You May Enjoy:
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- 45+ Smoking Good Traeger Recipes
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- How Sunday Lawn Care Revived Our Lawn
Katie is a Colorado-native, BYU graduated, and most importantly, wife to one and mother to three beautiful boys. She is passionate about sharing her experiences with others – especially about pregnancy, breastfeeding, cooking, and crafts. She is currently training to be a Certified Lactation Educator. She loves spending time with her family and helping others find joy in family life.
frank maffei says
I have been a member since May of 2017.
The meats are always good.
When I joined, the meats always arrived frozen. This is no longer true. I have also had breached packaging.
I will say that BB has remedied the problems, until today. Today my entire order was completely thawed. After spending almost an hour on a chat with them, I have no resolution. They told me that the request for refund would need higher approval.
If I am paying this much for a product I expect top quality. They suggest refreezing if temperature is not above 40 degrees. I do not think that anyone should pay this much and then refreeze. Refreezing makes meat less juicy and less tender.
I am not happy and will no longer refer people to their site.
TJoe says
My first Butcherbox shipment arrived on 11/17/19 and overall, I was extremely happy with BB up until my 9/1/20 shipment which was delayed/reshipped THREE times before a box finally made it to my house. BB apparently is so embarrassed, it’s the ONLY shipment on my order history that DOESN”T SHOW THE DELIVERY DATE. It was late enough that I delayed the next shipment until 12/1/20. Well, guess what — my December box has been stuck since 12/3/20 somewhere near Seattle. We’ll see how this goes, but with no movement since the wee hours of Thursday morning and today being Saturday, I don’t have high hopes and expect a thawed box if it ever arrives at all. Under the best of circumstances, I don’t mind paying the higher cost for humanely raised/harvested and organic meat protein. Under the circumstances of 2020, I was thankful to have what I believed to be a reliable source, especially since I understood there to still be a waiting list for BB subscriptions. Well lo and behold, I was advised this morning that there in fact isn’t a waitlist any longer which I find remarkable in the present climate. Perhaps the elimination of a “wait list” indicates that BB has subordinated its “values” to cash in on current fears of a “food shortage.” Speculation on my part, but the complete collapse of the system with respect to my subscription combined with substandard explanations from BB gives me pause. On the positive and hopeful side, everyone who I’ve spoken to at BB has bent over backward to try to help me and generous credits were issued to my account for my next box. While I appreciate that, my objective isn’t cheap meat — my objectives are (1) humanely raised/processed meat protein from (2) reliable sources. I thought I had found it for almost a year. I’m re-evaluating. Good luck. The concept is wonderful.
Tjoe says
12/15/2020 UPDATE: The 12/1/20 box never arrived and disappeared from the GSO (carrier) tracking system. Undaunted, BB sent me an email stating that my box had BEEN DELIVERED. When I contacted them to let them know it HADN’T been delivered, they initiated a reshipment. That reshipment was “Out for Delivery” today but never showed up. I contacted the carrier and was informed (after waiting on hold for 45 plus minutes) that the driver’s shift ended at 5:00 so it wouldn’t be delivered today. I asked her “So they don’t finish their route? They just quit at 5:00?” Her response was exactly “Unfortunately, umhmm” and then she hung up on me. The tracking information updated three hours later and now says the delivery has been rescheduled for tomorrow. Meanwhile, my box is thawing in the back of an unrefrigerated delivery van. I’ll update again but I can pretty much say without equivocation, DON’T COUNT ON BUTCHERBOX.
Anne says
I have had great experience with b.b .no problems what so ever ,this month i order b8ger box with cod added bacon .the cod i havent had yet but the size of cod and look great. I would recommend b.b have great experience with them steaks are delicious, big enough my husband and i only cook 1 so doubles the amount for us. Cant wait to try cod. Bacon is delicious too.had no problem with packages .
Marie says
wow I am not trying it now!!!
Shirline says
Well, I have read most of these comments and can only say I experienced one incident that was not favorable regarding customer service, I had ordered from Butcher Box through an online ad sent to me from another company that offered free hamburg, When I finished my BB order and ready to check out it was denied by BB. Reason was I was already a member and the offer was for new members only, The company I ordered through promotes BB on their website and they never mentioned that the offer was for new members only. I told BB this but it did not matter. The BB customer service was not very nice and said abruptly that I cannot get this offer, I explained where i saw the ad and they continued to refuse the order in not a very nice manner. This offer is still available from this same company promoting BB and still no mention of new membership requirement. No one seems to care anymore about right or wrong, good or bad. Very sad! Other than this experience I have not encountered any problems and continue to buy from BB as I have for several years. I especially love their beef and believe it is a good value for organic meat. I even referred my daughter-in-law who continues purchasing from BB .to this day.
Katie says
Thank you so much for sharing your experience!
william d. weber says
my wonderful wife passed after 46 yrs. of marriage I was wondering if you have a one time sampler box . I live alone.thanks bill weber.
Katie says
So sorry for your loss <3 I am not sure if they offer a sampler box!
Linda Platko says
Get with Butcher Box to answer your question…you never know, they may accommodate your request.
Tony says
I have been a Butcher Box customer for about six months. So far I am very happy. The only way I could get better salmon is to move to Alaska and catch it myself. The scallops they send are delicious and unlike much of what is sold in grocery stores, is authentic scallop meat. Their bacon is better that anything I have gotten from Aldi’s, Walmart or even Costco, and lower in sodium than most of the bacon on the market. The steaks are excellent and I have not had a bad one. I cook on the grill outside almost every day now that I work from home, and the steaks have been excellent and tender. The hamburger is lean. The ground bison is better than Walmart or Aldi’s which seem to have more fat content. The pork chops are also excellent and lean. I have also ordered cod from them and found it better than what I could get at Costco, which is comparable in price for most seafood to what Butcher Box charges. I have only had one box that was delayed by shipping and even though it arrived with no more dry ice, the meat was still frozen. They even sent me an email to say if it arrived thawed I could get a refund since they were tracking the package. The time it saves me and the extra quality that I cannot find at the local stores makes it worth it to me to pay a higher price per pound and I don’t have to pay a membership fee like at Costco. My only comparable alternative is a local produce stand that sells local grass-fed beef at higher prices than Butcher Box, but they are not open year round. I think I still get what I pay for though. I’d rather save money some other way. I didn’t foresee this when I signed up, but the best part lately has been I don’t have to mask up just to go buy my meat and seafood. Life is too short to eat bad steaks, imitation scallops (aka sting-ray wings), and farm-raised “Atlantic” salmon. Butcher Box has not sold me anything of poor quality and I have no issues with customer service.
Michelle says
Thank goodness I read all the comments. I certainly will not order from this company. I’ve had more than my share of customer service issues. It seems customer service is slowly disappearing as the country suffers from Covid 19.
Katie says
I agree with you on that one!
Laura McCann says
I have been a ButcherBox customer for a couple of years. I am a former Omaha Steak gal. Omaha is good. ButcherBox is better. I order the smaller box and it is delivered quarterly. It amounts to about $50 a month for meat. Occasionally, I will have to purchase extra ground beef or I will see a special at the grocery that is too good to pass up, but for Hubby and me, the amount is adequate. It would not have been feasible with three children at home. I get ground beef, ribeye steaks, chicken breasts, chicken tenders, bacon, and pork chops. Sometimes, I will add a special, if it is calling my name. We love ButcherBox!
Katie says
Thanks for sharing your review! I’m glad you’ve had a great experience. I think that it’s great for smaller families/couples.
Valerie Pillon says
Omaha Steaks came up as the first suggestion when I entered Butcher Box in Google… Anyone tried them? Can get a whole 1/4 of beef in varying popular formats. Ground in several forms lol. Don’t need premade sliders like they advertise but its 199.99 for a 1\4 cow. Like to see a review even though I know they don’t offer the chicken and fish
Katie says
I haven’t tried them, but maybe I will! I’ll publish this comment and hopefully someone else can share some thoughts 🙂
Barbara Roberts says
That’s interesting what I have read in these reviews. I have been using Butcher Box for quite awhile now and whenever I have had issues, they have promptly resolved them. One time I got a pork roast that was actually half fat and they credited my account with that amount for next time. I also had to cancel a shipment and they gave me an email ahead of time which allowed me to do it.
I also appreciate that I don’t have to do it every month, but can order any time. I’m only one person eating it so it takes awhile for me to go through a box. Any small problem I’ve had, like losing the link to send to someone to sign up, they’ve given me extra bacon to make up for it, so I’ve had excellent customer service and always good packaging of my boxes. I don’t use them every month, so it’s worked out well for me.
Katie says
I appreciate your comment, Barbara. I think the negative reviews come from a small but vocal minority – a lot of people don’t make the effort to share good experiences, just bad. So I’m glad you had a great experience and were willing to share!
Darr says
is anyone aware that Cook’s Ham was sold to Smithfield’s and Smithfield’s was sold to a corporation in China and i have not bought anything with that brand since then. China does not have the same quality control over things as we have here in America. When they import things from there they are not controlled the same way.
Just saying to watch where things come from and who owns what..
Kim says
I would have liked to see your price comparison against the same cut of meats at stores like Whole Foods or Central Market, for example, places that carry better quality meat. These are the customers they are most likely targeting, not people that shop at Walmart for their meat. Thanks for the review! I ordered my first box a couple of weeks ago and it’s scheduled to arrive any day. Looking forward to trying it out!
Katie says
Hi, Kim! That’s a great idea – I’ll put that on my list. Our audience is primarily frugal shoppers, which is why I used Walmart as an example, but I definitely think a comparison to Whole Foods would be great. I hope you’ll enjoy it – be sure to let us know!
Deanna Joy says
I will never buy from butcher box again ~ my first order was a full box of sirloin steaks. Half were actual sirloin steaks the other half (although in the package they looked just like the real sirloin steak packaged next to it) was a New York strip, grisly and thin. I took pictures and sent to BB and they refunded me 2 out of 5 steaks . . . I then ordered a box full of Salmon steaks. Some were scaled and some were not . . . I never knew if I was going to have to take time and make a mess scaling my steak before I was able to throw it in the pan or on the grill! (I like to eat the skin, it’s good for you)
Katie says
Thanks for sharing your experience for others. I’m so sorry this was your experience! How frustrating!
william lawson says
I cancelled after arranging an order for a birthday that never got delivered. There was no record of my order. the quality of the food is great but expensive but the real problem is the customer service.
Cynthia says
Very bad experience with defective packaging–but ButcherBox won’t make it right. I had to throw a WEEK’s worth of meat away … and the best they would do was send me “free sausages” with my next order.
WHAT next order? Thumbs down on these folks.
Katie says
So frustrating! I”m so sorry to hear this.
Mary says
Love the quality of the meat, but lately the available cuts of meat are not worth the cost. Customer service is not responsive and apparently doesn’t care if customers cancel.
Joe Rebeck says
There is really no customer service at this company. Had an order scheduled, but was unexpectedly called out of town. I phoned customer service to request a modification in delivery date. They stated the delivery date could not be changed and didn’t seem to even care about the issue. I returned home to a spoiling case of meat at my front door ($130 dollars wasted). Needless to say I cancelled my account since I’m not able to schedule my life around the boxed meat deliveries. Really disappointed in their abysmal customer service. I received a response from Butcher Box to reach out to their customer service to make this right. I responded to the Butcher Box customer service as requested. I received not a single response! I think this is a standard statement they cut-n-paste with all negative reviews for the appearance that customer service does exist at their company. Wouldn’t use this place unless you have money to lose. Meat is already expensive without needing to throw away missed shipments.
Katie says
It is frustrating that the customer service seems to be the biggest complaint that people have. So frustrating!
Jessica M says
BEWARE! The packing is consistently torn, your meat will be exposed, blood leaks everywhere in the freezer and it is such a hassle to deal with their unprofessional customer service.
The meat is great when it arrives undamaged and not freezer burned by the dry ice it is shipped with. But the consistency of the damages are too common to overlook. The company is fully aware of the problem but continues to ship it anyway.
I would honestly rather pay a local butcher a few more dollars and get fresh, unfrozen meat that comes with no hassles attached. Friends, save your time and money.
Katie says
Thanks for sharing!!
Cassandra says
Not just bad customer service. The worst customer service! I thought I had unsubscribed from butcher box 6 months ago because I was very unhappy with the shipping quality where every packaged was damaged. I had apparently placed a 6 month hold. I received an email saying my next box was placed and they will let me know when it ships. I respond promptly to the email and let you know I did not want the box. I was told that even though it hasn’t shipped, it can’t be cancelled and I have to still pay for it. The customer service agent I spoke to said they could probably refund half of the money. I don’t want the box, and I don’t want to pay for it! I spoke with a manager, who just kept saying there is nothing they can do. She then only refunded $49! Such poor customer service. How can an order not be cancelled when it hasn’t been put together or shipped? That is the most ridiculous thing I have ever heard. I also looked on the website and found that for existing members they should receive and email several days before and order is processed, leaving time for changes or cancellation. Is this false advertisement? I received an email and responded not even an hour later, and was told it was too late. I am extremely unhappy with butcher box. I will tell anyone I know who is interested how awful this company is towards customers. If refunding $149 and canceling the order is too difficult for this company to correct a mistake, I hate to see what else may have happened had I not officially cancelled my membership on Friday.
Katie says
Sorry to hear about your experience!
Delores Comolli says
All these complains and your response is Sorry!! What are you doing for these. Customers. I was thinking about ordering a box. NOT NOW!!!!! Scarry!!!!!
Katie says
Delores, I do not work for the company. I wish I could do more, but sorry is all I can do! If they have complaints about the company, they should reach out to them directly 🙂 I am just a blogger providing my experience, and I can’t do anything on my end.
Joyce says
I agree, the products are quality. However, their automatic delivery can be very problematic. At least that was my experience. I had my membership on hold as I was out of state. On 4/8/19 Butcher Box (BB) notified me that an order was being processed. I immediately responded & advised I am still out of state & not available for an order & asked that it be cancelled. In addition, I advised BB there road access to my summer residence until mid May. The result? FedEx is returning the box & BB refuses to refund my money. Customer Service with BB is horrible. Polite, yes. But, able to resolve issues? Not in my experience. I’d suggest you read all the reviews before you agree to this service. My complaint is not unique.
Joyce says
That’s supposed to be there is no road access to my summer home & FedEx is returning the box to Butcher Box. Sorry. I should have proofed.