Walmart Grocery Pickup: Everything You Need to Know

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Is Walmart Grocery Pickup worth doing? Does it save you time and money, or will it just add to meal planning frustration? Have you had problems with Walmart Grocery Pickup? We save nearly 50% on our grocery bill when we use their grocery pickup service. Here is everything you need to know!

Walmart Grocery PIckup

Walmart Online Grocery Shopping

Have you ever gone to the grocery store for “just a few things” and ended up leaving having spent at least $20 more than you needed to? Or skipped going to the store- and been without milk for an extra day- just because it would involve loading and unloading your children into the car and dragging them through the aisles?

I hope I’m not the only one who has done that before. I generally enjoy grocery shopping but I recently discovered how amazing it is to use the Walmart Free Grocery Pickup Service.

It has been life-changing. No really. It has! I no longer impulse buy or have to waste precious time going in and out of the store to get my groceries each week.

You simply order your groceries online, reserve a time slot to pick up and a Walmart employee shops, bags and brings your groceries out to your car for you! They’ll even load them into your car and the best part is this service is absolutely free. No need to tip or pay an extra service fee either.

It is so easy to do but I am going to share all you need to know when placing your own order.

**Get $10 off your first order using this link – minimum of $50 required for discount**

How to Use Walmart Grocery Pickup

Find Location and Make an Account

Walmart Grocery Pickup

Most importantly, make sure your local Walmart store offers grocery pick up.  You will need an account to place an order so you can do so at Walmart.com.

It is so quick and easy and all you need is an email address. Once you’ve signed in, you click on the Grocery Pickup tab and it will let you know if the pickup serves your area. If so, you continue on by putting in your zip code which will then bring up your nearest Walmart stores. Pick the store you want to shop at and you’re all ready to go!

Start Shopping

Next, comes the fun part!

Choosing your groceries. I prefer to write a list out beforehand so I don’t get distracted and stick to only what I need. You can type in a product or the general idea at the top of the screen and all your options will come up.

For example, if you put in “orange juice” a variety of brands and sizes will appear and you then click “add to cart” once you’ve chosen what you would like. When it comes to produce or meat you can choose how many pounds of each item you need so it is easy to customize to fit your needs.

Bonus tip: every time you log in to place an order it saves some of your most used products on the main screen so you can add them quickly. I always have paper towels, cheese, yogurt and milk pop up!

Once you have completed your list it will ask you to choose a time to pick up. They have you choose in one-hour increments allowing you to go anytime during that hour window.

Substitutions

One thing it asks is if you will allow substitutions. Sometimes items might be out of stock. If you click the allow substitutions arrow, the grocery shopper will simply find a replacement for it.

Usually, they will upgrade you to a larger size or give you a different brand at no extra cost! Whenever we’ve bought a store brand item, and they’ve had to substitute, it’s always a more expensive brand (and they charge you the cheaper price!).

Picking Up

Walmart Grocery PIckup

Walmart will send you an email right before your time slot opens up to let you know your groceries are ready. I have never had to wait and my groceries have always been ready on time. You can download the Grocery Pick Up app on your phone which allows you to check in so they know you are on your way.

Once you get to your store, follow the Grocery Pickup signs to the pickup area and pull into one of the reserved parking spots.

 A friendly grocery worker will then come out to greet you and return with your groceries!

They bag everything up and bring them out in big bins. I like this because it keeps the bags from getting squished or toppled on top of each other.

Payment

Walmart Receipt

You will need to put a credit or debit card number in your Walmart account. They do not accept cash at the pickup. Once you have arrived and gone over your order they will charge your card and then give you a printed copy of the groceries you purchased.

That sounds easy enough, right? I have loved using the Grocery Pickup and I love sitting down the night before I need groceries to go over my list and planning my weekly menus.

This week has been cold and snowy in Utah so I was able to plan ahead, and order ingredients to make chili and cornbread for dinner. My weekly grocery items also include items for my daughter’s school lunch plus fresh produce. They always do a fantastic job of picking only the freshest products!

If you have the option to do Grocery Pickup at your local Walmart I would highly recommend it! If you’ve used it before we’d love to hear in the comments what you thought about it!

Walmart Grocery Tips and Tricks

Here are a few things to keep in mind to make your Grocery pickup experience a little bit better:

  • You cannot use coupons or rebate apps such as Ibotta. This can be a downside for a lot of people! The reason you can’t use it for a rebate app is that they don’t give you a traditional receipt – it’s a printed out piece of paper. This is a big reason why I often will choose Kroger Grocery Pickup because you can use coupons and use rebate apps!
  • You can change your order after you place it. I’ve had plenty of experiences where I decided I didn’t need something – or I did need something
  • Download the app! It makes for easier check-in, and you can easily place an order from the app.
  • If you have a complaint or question, make sure you call customer service. I’ve found them to be much more responsive and friendly than if I make a complaint in the store itself, and they make things right.
  • Have your list with you as you add your items – it will save you from binge shopping. The main reason I save around 50% on our bill is because I’m able to double check my pantry, and I don’t throw random stuff in my cart as I’m shopping like I do in the grocery store.

How to Pay for Walmart Grocery Pickup

You will need to use your credit or debit card. If you are on food stamps, you can use your EBT card. However, they do not accept cash, checks, or WIC

Should You Tip for Walmart Grocery Pickup?

People often wonder if they are supposed to tip the person who brings their groceries out. Here is the official policy from Walmart:

“No. Tips cannot be accepted, but a “thank you” and a smile are always welcome. Please complete the post-order survey to let us know about your experience and help us make your next order better!”

Problems with Walmart Grocery Pickup

If you read the comment section below, you will find people who have different complaints about Walmart Grocery Pickup – and they have been valid. Here are a few common ones, and what I would do:

  • Food not Fresh/Nearly Expired – I have found that a lot of Walmart stores, in general, have nearly expired food sitting out, and it drives me CRAZY! Just last week, I bought some hot dog buns, and when I brought them home, I found that they were over a week past the best by date. Even though it’s a bit time consuming, just check everything before you leave the store. If there is anything
  • Prices More Expensive Online – The prices that you get for grocery pickup should be the same as they would be in store. I have never experienced this, but there are several people who have
  • Website Glitchy – I’ve experienced this myself when I’ve tried to use a coupon code one or two times – it just would keep scrolling, and then I would have to redo my entire order. It happened for a few days, and it drove me crazy! I know that once the whole system went down, and all the payments were in limbo. There were a lot of complaints about this.
  • Forgetting Items – Some people have experienced them not bringing out all the items they have. They *should* go over the receipt with you to make sure everything is there, but this doesn’t always happen. If this does happen, customer service should refund you, but it is a pain to not have everything you ordered! Just double check that you have everything you ordered when they bring it out.

Walmart Grocery Reviews

Obviously, we have had a pretty good experience with Walmart Grocery. I do think there could be improvements (such as giving you an extra receipt), but for the most part, I think it’s a great option. I have young children, and it’s not always easy to get into the store with them, so I think being able to just drive up and get my groceries is ideal.

Below in the comments, you will find TONS of reviews, so make sure you read those and leave yours as well!

Walmart Grocery Tips and Tricks

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59 Comments

    • Guess I won't be using this great service after all. The store nearest my home is not on my way home from work. The walmart grocery website won't let me pick the store closest to work, only from my home store and two others I'm never near at all.
  • The problem i had the first time was the forgot four bags of snacks and one box of frozen meal and replaced the wrong protein bar for me. And i had to call and pick up again. Plus they grabbed me tje loaf of bread which is expired in two days.
  • I used this service and it's excellent. I think it will help me with my impulse buying. I also love the idea of shopping online during my lunch break at work and then picking everything up on the way home. Less time in the store and grabbing fast food for dinner. I have told all my friends and family to sign up. Loved getting 10.00 off my first purchase too.
  • You forgot the part where they just started charging more than twice as much for many items than thry cost in store. My folgers french vanilla is 5.24 but if i order it online its over $12
    • I haven't noticed that with my store - and I just made an order yesterday. Everything was exactly the same price that I would expect in the store. So sorry! Are you sure that you were going to the Grocery.walmart.com? I just searched for folgers french vanilla, and it is $5.12 from my store. However, if you just go to walmart.com, it is over $12. The grocery.walmart.com should have the exact same price as your local store.
    • YEP, I was just shopping on Walmart.com and it showed prices WAY higher than grocery.walmart.com !!! Even though they both showed pickup for my local WM in Arkansas. That is pretty crazy! If i hadn't really been paying attention, I would have easily paid 30% more (can of refried beans was 1.48 compared to 2.08, for example). This is something WalMart needs to fix because this sure seems like they are scamming people a bit....
      • That is definitely not good! I would contact Walmart Grocery ASAP as well as your local store. I have had to call their customer support a few times, and they are very helpful.
      • Walmart just implemented a new system for Walmart.com (not Grocery, just regular online orders) where they charge you MORE if you order online for shipment but it says in the item description that you can pay LESS if you go get it from the store. It is the most RIDICULOUS thing I have ever heard of! My aunt is homebound and used walmart.com to do a lot of her shopping and now on fixed income, she would have to pay double and sometimes triple what she used to pay if she continued to have her items delivered to her home. Here's an idea of what I mean: https://www.walmart.com/ip/SoftSheen-Carson-Dark-and-Lovely-Healthy-Gloss-5-Shea-Moisture-No-Lye-Relaxer-Regular/10313619 $1.36 more to get it online than to buy it in the store and there are many more like it. The article I read said they are increasing prices on over 10,000 online items!
  • My neighbor used the refer a friend $10 off referral service, so I tried out the Walmart online service but was not impressed. I can see the benefit if you have small kids or have physical disabilities. First, the $10 discount code did not work (I would have had to use it in the same browser as the one using for shopping). I still got $10 off but not with the code I was emailed. When I got to the store, I called the number on the pick-up sign and got a recorded message, not a person. It was unclear to me what to do. I was within the pick-up time window...I tried calling again but same thing. Eventually someone saw me and send someone out. I did not realize how the "substitution" feature worked and found out that there were LOTS of substitutions. It seemed more work going through those than if I had picked out the stuff myself. I thought the receipt would be emailed but it did not. I also did not get a printed receipt. Overall it seemed more of a hassle to me than just running in the store to grab the items.
    • Hi! Thanks for sharing your experience. It's so frustrating that the experience isn't consistent across the board. I have had a lot of luck with ours - I rarely get a substitution, and the people come out right away (I use the check in feature on the app). My code didn't work once, and I called them and they credited me. I'm sorry your experience wasn't great though. What a bummer!
  • I just checked several items on my shopping list today and every single one was at least $0.50 more expensive online - somethings were $2-3 more expensive! Free service my foot!
  • Don't use the online grocery pickup for Walmart. We did and the fruits and veggies they pick out are horrible. We tried several times and we always had to return or throw out the food. I think it's just their way of using up stuff that would generally get thrown out.
    • Sorry to hear about your experience! I don't say I would tell everyone they shouldn't use it though. We use it weekly and have yet to have a bad experience. It definitely will vary depending on your location.
  • I would have easily paid 30% more (can of refried beans was 1.48 compared to 2.08, for example). This is something WalMart needs to fix because this sure seems like they are scamming people a bit....
  • I enjoy the service, I live where plastic bags are banned, so in-store your charged for bags, however with the grocery pickup you are not. My son works as a personal shopper, and the prices are the same as in store through the grocery app. They are also supposed to pick through the veggies and fruit to make sure you get good product. If they don't simply call and they will refund that item. Also it's true if they are out of the smaller size or store brand you are upgraded if you check the allow substitutions. No more lines, kids asking for things and easily saves an hour at the store.
  • I use this service ALL THE TIME I love it!!!! Not only are the prices the same for me but I spend LESS because I can meal plan. More easily and get everything I need with no impulse buys AND stick eating healthy plus I work 50-60 hours a week along with being the single mom of 3 kids one of which is a toddler that does NOT shop well
  • I work in on line grocery at my store. We are busy busy busy every day!! Altho this is not made for everyone!! Nothing and no one is perfect and if you have an open mind going in....no problems. We show the customer their fresh fruits and veggies when we dispense their order. It takes no longer then someone doing it in the store. The difference is instead of you dealing with tons of people you get to sit in your nice warm car as we show it to you. Anything that is not up to your standards can easily be removed.
  • After reading your article everthing looked great, so I immediately went and set up an account. The first item I searched for was a ½ gal of 2% milk. It was double the price. I didn't even bother looking at the rest. I'll be doing my shopping in person.
    • I would definitely contact your local Walmart and ask about the discrepancy. As I've started with others, I personally haven't had this issue, so I'm not sure what's going on. You may also look into ClickList if you have a Kroger affiliated store. I actually am liking that service more because you can use coupons.
    • I noticed after shopping on the app for pickup and then in the store that many of the things we buy are a bit more expensive. 20 cents here and 40 cents there adds up when you are on a budget.
  • I could be wrong, but I think those that area complaining that prices are significantly higher are on the wrong website. You must go to grocery.walmart.com not walmart.com or use the Walmart Grocery app (it's an orange icon- through Google Play at least) not the Walmart app (blue icon). When I ran in the store yesterday, I actually discovered that prices can be lower through Walmart grocery pickup; I had checked the price of milk on the app before I went in (trying to find out pricewise whether to run in Walmart on way home or Aldi), and it was $2.50. To my surprise, it was $2.98 in the store!
  • Used the service for the first time yesterday and we’ve already used it again today..it’s a life saver! Everything has been equal to or less than the price posted. They were out of our 20 lb bag of dog food so the substituted a 50lb bag of the same brand for no additional cost!! I got a 50lb of dog food for $12.00! ?
  • I ordered Pancake Mix, to receive one that was outdated by a week. I had no way to take it back. I have no transportation and was upset to see an outdated box/
  • I tried this for the first time yesterday and I absolutely loved it! My only question is where did you find the accept substitutions check box on the form? I didn't see this so they substituted three things. Two of which I wanted and one I didn't. I think I would accept substitutions in the future because they took off the one thing I didn't want and one of the things they substituted gave me was a full size watermelon that was worth twice the price of the personal size one I ordered.
  • Love this ,I have MS so shopping is not in the cards anymore . They always do a great job , they are kind and have told us love their job. We always feel bad they don’t allow tipping because Our Store has an amazing staff who deserve it that’s for sure.
    • I'm glad it's been so helpful for you! I know several people with MS, so I know how it can make things like grocery shopping harder.
  • Tried it for the first time today. I only bought a few items to test it out. I was very impressed with how quick the process was. I used the app to let them know I was on my way.I'm on the site again to try a full shopping list. It's so nice to just see all the options laid out. Sometimes in the store it's hard to really compare prices and pick the best option for you with all the noise and random products around you. This really does save time and money. I may never step foot in a Walmart again haha
  • Best thing ever for my busy schedule. I have it setup that my husband and son can add what they want as well. Thank you Walmart
  • I love it too...! Also I wish they had more time to change the order but that is just my lazy ass not doing shopping properly and i have to go in store to pickup just one item left out.. nevertheless its amazing!
  • I'm an empty-nester. I would have enjoyed this 20 years ago! Ha!! Now, I actually enjoy my time at Walmart, browsing, walking slowly, doing comparison, and always checking on the clearance items. :-)
  • This is great if you have children or have mobility issues, but beware--I tried it this weekend and they forgot $16.97 worth of toilet paper. They did refund the money (it actually takes 3-5 days for the bank to receive refunds they said), but I still don't have toilet paper. Also, I track prices very carefully, and the bread was 10 cents more per loaf through this service. It's a lifesaver if you've got young children with the case of the gimmes in the grocery store, but do know they WILL screw up your order from time and time and they will probably sneak in higher prices on some items.
  • I used it for the first time today and it was great. However after realizing you don’t receive an actual receipt I was disappointed. I matched items I needed to Ibotta and now I can’t redeem. customer service was not helpful the gentleman just kept saying you can still use savings catcher. I get a lot more money back from Ibotta then I ever get from the savings catcher. I would probably use it is I didn’t have any Ibotta rebates, but normally I have several.
    • This is something I hate as well! I wish they'd give an actual receipt, because I use it for Ibotta as well. For that reason alone, I've started using our King Soopers/Kroger pick up service more.
  • The service is great until the Walmart grocery server went down causing all ordered groceries to be cancelled, leaving you with having to go into the store to actually shop for grocery, but the worst part was now the money you spent (Walmart put a hold on) online for your order is held up so if you don't have the extra money to re-buy your groceries again your screwed!!. it has been 3 complete days since this happened, and the temporary hold they put on my credit/debit card for the amount of groceries purchased has not been released back to my checking account yet, I have called both Walmart customer service & my bank and each blame the other, I was told by 7 days the hold for the $179.00 would be released. I even called Walmart Corporate headquarters and was spoken to like a dog by the person that answered the phone, since this experience I will NEVER shop in another Walmart! buyer beware
  • I have been waiting for our Walmart to get the service. We don’t have it yet. But a competing grocery store in town has it, and I have come to rely on it. My kids are able to use the app to load the grocery listen for me. And schedule a time so I can pick it up on my way home from work. Groceries services rock! I can’t wait to try Walmart’s service When it comes to our town
  • Walmart grocery pickup is insanely easy. I placed an order for more than $50 and the WOWFRESH coupon worked for me. I checked in with the app when I left my house and my shopper was standing at the pickup spot with my order when I arrived. Being my first time he reviewed how the program works including the guarantee on everything. If you are unhappy, missing items or whatever the issue might be just call and they will fix it.As someone noted, there are times you may want to shop in store to browse, looks for deals etc which obviously you can still do. Most of the time for me it's the same items I need each week or two which I will use this service for.
  • I'm glad I read this before I used the service. I also use Ibotta, along with Flipp and Chekout 51. I typically go thru all of my rebate apps prior to shopping so I know what rebates are available. If there are not any rebates available for anything on my list, which would be extremely rare, I would probably use the service as I have a 6 year old and a 3 month old. I did get some very useful information from this article and the comments. It's nice to know about the substitutions. I did some price comparison from the app to receipts I have saved in savings catcher, and the prices matched, so I do not see that being an issue. Hopefully I will get to use the service and will be able to share my experience. Thank you for this information! 😊
  • Many of the people who work at my local wal-mart are great and act as they might if it were their own business. Regrettably, the majority of the employees are not this way. Assuming all WM stores are like this, If the person who pulls your order doesn't give a rip, of course your order is going to be jacked up.The nice thing about having this type of employee pull your order is that they are probably not going to go out of their way to find an out of date or damaged product to give to you - too much effort. Instead, you'll have missing items, wrong items, etc.Personally, I love the convenience because the one thing in life we all need more of is time and this helps me get a little of it back.My first order included an out of date item but no issues since then.

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