Comments on: How Much is Butcher Box and Is It Worth the Cost

By: frank maffei

frank maffei — Fri, 08 Jan 2021 23:50:06 +0000

I have been a member since May of 2017.
The meats are always good.
When I joined, the meats always arrived frozen. This is no longer true. I have also had breached packaging.
I will say that BB has remedied the problems, until today. Today my entire order was completely thawed. After spending almost an hour on a chat with them, I have no resolution. They told me that the request for refund would need higher approval.
If I am paying this much for a product I expect top quality. They suggest refreezing if temperature is not above 40 degrees. I do not think that anyone should pay this much and then refreeze. Refreezing makes meat less juicy and less tender.
I am not happy and will no longer refer people to their site.

By: Tjoe

Tjoe — Wed, 16 Dec 2020 05:29:25 +0000

In reply to TJoe.

12/15/2020 UPDATE: The 12/1/20 box never arrived and disappeared from the GSO (carrier) tracking system. Undaunted, BB sent me an email stating that my box had BEEN DELIVERED. When I contacted them to let them know it HADN’T been delivered, they initiated a reshipment. That reshipment was “Out for Delivery” today but never showed up. I contacted the carrier and was informed (after waiting on hold for 45 plus minutes) that the driver’s shift ended at 5:00 so it wouldn’t be delivered today. I asked her “So they don’t finish their route? They just quit at 5:00?” Her response was exactly “Unfortunately, umhmm” and then she hung up on me. The tracking information updated three hours later and now says the delivery has been rescheduled for tomorrow. Meanwhile, my box is thawing in the back of an unrefrigerated delivery van. I’ll update again but I can pretty much say without equivocation, DON’T COUNT ON BUTCHERBOX.

By: TJoe

TJoe — Sat, 05 Dec 2020 20:10:27 +0000

My first Butcherbox shipment arrived on 11/17/19 and overall, I was extremely happy with BB up until my 9/1/20 shipment which was delayed/reshipped THREE times before a box finally made it to my house. BB apparently is so embarrassed, it’s the ONLY shipment on my order history that DOESN”T SHOW THE DELIVERY DATE. It was late enough that I delayed the next shipment until 12/1/20. Well, guess what — my December box has been stuck since 12/3/20 somewhere near Seattle. We’ll see how this goes, but with no movement since the wee hours of Thursday morning and today being Saturday, I don’t have high hopes and expect a thawed box if it ever arrives at all. Under the best of circumstances, I don’t mind paying the higher cost for humanely raised/harvested and organic meat protein. Under the circumstances of 2020, I was thankful to have what I believed to be a reliable source, especially since I understood there to still be a waiting list for BB subscriptions. Well lo and behold, I was advised this morning that there in fact isn’t a waitlist any longer which I find remarkable in the present climate. Perhaps the elimination of a “wait list” indicates that BB has subordinated its “values” to cash in on current fears of a “food shortage.” Speculation on my part, but the complete collapse of the system with respect to my subscription combined with substandard explanations from BB gives me pause. On the positive and hopeful side, everyone who I’ve spoken to at BB has bent over backward to try to help me and generous credits were issued to my account for my next box. While I appreciate that, my objective isn’t cheap meat — my objectives are (1) humanely raised/processed meat protein from (2) reliable sources. I thought I had found it for almost a year. I’m re-evaluating. Good luck. The concept is wonderful.

By: Anne

Anne — Tue, 17 Nov 2020 23:56:46 +0000

I have had great experience with b.b .no problems what so ever ,this month i order b8ger box with cod added bacon .the cod i havent had yet but the size of cod and look great. I would recommend b.b have great experience with them steaks are delicious, big enough my husband and i only cook 1 so doubles the amount for us. Cant wait to try cod. Bacon is delicious too.had no problem with packages .

By: Marie

Marie — Wed, 21 Oct 2020 02:18:20 +0000

wow I am not trying it now!!!

By: Katie

Katie — Fri, 09 Oct 2020 17:53:20 +0000

In reply to Shirline. Thank you so much for sharing your experience!

By: Shirline

Shirline — Tue, 06 Oct 2020 19:22:08 +0000

Well, I have read most of these comments and can only say I experienced one incident that was not favorable regarding customer service, I had ordered from Butcher Box through an online ad sent to me from another company that offered free hamburg, When I finished my BB order and ready to check out it was denied by BB. Reason was I was already a member and the offer was for new members only, The company I ordered through promotes BB on their website and they never mentioned that the offer was for new members only. I told BB this but it did not matter. The BB customer service was not very nice and said abruptly that I cannot get this offer, I explained where i saw the ad and they continued to refuse the order in not a very nice manner. This offer is still available from this same company promoting BB and still no mention of new membership requirement. No one seems to care anymore about right or wrong, good or bad. Very sad! Other than this experience I have not encountered any problems and continue to buy from BB as I have for several years. I especially love their beef and believe it is a good value for organic meat. I even referred my daughter-in-law who continues purchasing from BB .to this day.

By: Linda Platko

Linda Platko — Wed, 19 Aug 2020 10:27:44 +0000

In reply to william d. weber. Get with Butcher Box to answer your question...you never know, they may accommodate your request.

By: Katie

Katie — Wed, 19 Aug 2020 04:42:56 +0000

In reply to william d. weber. So sorry for your loss <3 I am not sure if they offer a sampler box!

By: william d. weber

william d. weber — Sun, 16 Aug 2020 16:58:28 +0000

my wonderful wife passed after 46 yrs. of marriage I was wondering if you have a one time sampler box . I live alone.thanks bill weber.