Your experience with the front desk can set the tone for your entire stay at a hotel. This was certainly the case for us at our recent overnight visit to Extended Stay America San Diego Mission Valley-Stadium.
A big shout out to Arturo, who checked us in. We arrived after midnight, but he truly made us feel welcome. The new girl–it was her first day and I wish I could remember her name–was just as warm and friendly. Extended Stay either got really lucky with these great hires or make it a point of training their employees in the vanishing art of providing true customer service.
If Arturo and the new girl worked in every hotel I stay at I’d be a happy camper.
The rooms in the hotel are set up for those who may be staying for a week or longer, although many short stay travelers must stay there as well. The night we were there this 100+ room hotel was totally full. Our rooms were reserved and given to us in exchange for our honest appraisal of our stay. I am happy to be able to say we recommend this hotel without hesitation.
When I was a kid I was one of those lucky ones who got to go on road trips with my family every summer. My father drove my mom, sisters, and I from northern Idaho clear across the country to Washington D.C. and New York City; down to Texas one summer; and another time to Disneyland (which was then only a few years old) and across the border into Tijuana. There were no border guards or other restrictions back then. Mom never drove and Dad didn’t mind. As a Baby Boomer kid I had an idyllic childhood. I didn’t realize at the time that the motels we stayed in were less than stellar. Sometimes the air conditioning (if they had it) creaked loudly all night. I remember a few rooms with bugs. So it’s kind of surprising that today I do consider myself something of a hotel snob.
My requirements are pretty basic but specific: I want a sparkling clean room and bathroom;
a super comfy bed;
good television choices;
working wifi; and a nice hot breakfast. Ah yes, Heaven. Extended Stay hit a homerun in every area but the breakfast. More on this later.
Our party had two rooms reserved, both of which included a queen-size bed, desks, a large dresser, flat-screened TV, a chair (but no couch) a stovetop, microwave, and full-sized refrigerator. The kitchen area included a few cooking dishes and a coffee maker, but no plates or utensils, although you could request them from the front desk.
You could also request toothbrushes, toothpaste, a comb, and other small items you left behind somewhere else or forgot to pack (and who hasn’t forgotten a toothbrush?)
A hairdryer in the bathroom would have been nice–actually kind of surprised it wasn’t there. We enjoyed the free wifi and even after midnight found it working just fine.
The grab and go breakfast bar was really just that–it included muffins, breakfast bars, fresh fruit, hot cereal, coffee, and tea. If you are in a hurry to get going somewhere it is adequate. But be aware that if you are hoping for something hot and filling, that is what your kitchenette is for.
This Extended Stay was very pretty and close to the airport–the perfect way to end our family trip to California.
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